Privacy Policy

At Sky Exchange ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, do not use our services.

We collect information about you in various ways when you use our services:

Personal Information

• Contact Information: Name, email address, phone number, postal address
• Account Information: Username, password, profile picture, preferences
• Educational Information: Education level, courses enrolled, progress, certificates
• Payment Information: Billing address, payment method details (processed securely)
• Communication Data: Messages, feedback, support requests

Automatically Collected Information

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, click patterns, course interactions
• Location Data: General geographic location based on IP address
• Performance Data: Loading times, errors, technical diagnostics

We use the collected information for various purposes:

• Service Delivery: Provide access to courses, track progress, issue certificates
• Account Management: Create and manage your account, authenticate users
• Communication: Send course updates, notifications, and support responses
• Payment Processing: Handle transactions, billing, and refunds
• Personalization: Customize content, recommend courses, improve user experience
• Analytics: Analyze usage patterns, improve services, conduct research
• Marketing: Send promotional materials, course announcements (with consent)
• Legal Compliance: Meet regulatory requirements, prevent fraud, ensure security

We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing and billing
• Email delivery and communication
• Cloud hosting and data storage
• Analytics and performance monitoring
• Customer support and live chat

Legal Requirements

We may disclose information when required to:

• Comply with applicable laws and regulations
• Respond to legal process or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities

We implement comprehensive security measures to protect your information:

• Encryption: Data is encrypted both in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls and authentication for our systems
• Regular Audits: Periodic security assessments and vulnerability testing
• Staff Training: Regular privacy and security training for our employees
• Incident Response: Established procedures for handling security incidents

We use cookies and similar technologies to enhance your experience:

Types of Cookies

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

You have the following rights regarding your personal information:

• Access: Request access to your personal data we hold
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us using the information provided below.

We retain your personal information for as long as necessary to:

• Provide our services and support
• Maintain your account and course access
• Comply with legal obligations
• Resolve disputes and enforce agreements

When data is no longer needed, we securely delete or anonymize it according to our data retention schedule.

Our website may contain links to third-party websites or integrate with external services. This Privacy Policy does not apply to third-party services. We encourage you to review their privacy policies before providing any information.

Third-Party Services We Use

• Google Analytics for website analytics
• Payment processors for secure transactions
• Email service providers for communications
• Cloud storage providers for data hosting

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete that information as quickly as possible.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our platform

Your continued use of our services after any changes constitutes acceptance of the updated policy.

If you have any questions about our Privacy Policy or data practices, please contact us: